Frequently Asked Questions

Orders & Personalization

How do I personalize my gift?
On each product page, add your details — name, date, message and photo — in the personalization fields before adding to cart. Your selections are saved with your order and sent straight to our design team.

Can I preview my personalization?
A live preview appears on the product page whenever the selected product supports it. For all other items, our team follows your written details exactly as entered.

Can I change my details after ordering?
Contact us within 24 hours at support@lenovember.com with your order number. Personalized items enter production quickly, so we can’t guarantee changes after that window.

Can I modify or cancel my order?
You have 24 hours after placing your order to request a change or cancellation. Please contact our support team as soon as possible.

Shipping

How much is shipping?
It depends on the product ordered, the total weight and where we’re shipping to. You’ll see the exact shipping amount at checkout.

How long does it take for an order to arrive?
Every item is made to order. Production plus shipping typically takes 2–4 weeks; please allow 15–45 days for delivery, and a little longer for destinations outside the USA.

Do you ship internationally?
Yes, we ship worldwide. International delivery usually takes 15–30 days; costs vary by country and shipment weight and are calculated at checkout.

How do I track my package?
We email tracking details once they’re available. If you need help, contact support@lenovember.com with your order number.

I ordered several items but only received one — where’s the rest?
Items may ship from different facilities and can arrive separately. Contact us with your order number and we’ll share a status update.

I haven’t received an order confirmation.
This usually means an email address was mistyped at checkout. Reach out and we’ll confirm your order right away.

I entered my address wrong. Can you change it?
Contact us within 24 hours and we’ll do our best to correct it before production. After that, we can’t take responsibility for address errors.

Returns & Exchanges

What is your return policy?
Because every item is personalized and made to order, we replace items that arrive defective or damaged. See our Return & Refund Policy for the full process.

My item arrived wrong or defective — what should I do?
Email support@lenovember.com with your order number and a photo of the item, and we’ll make it right as soon as possible.

Still have a question?
Our team is here 9 AM – 5 PM, Monday–Saturday at support@lenovember.com.