FAQ

Can I change or cancel my order after placing it?

You may request a change or cancellation within 4 hours of placing your order. After this period, your order may have entered the design or production process, so changes and cancellations can no longer be guaranteed.

Please contact us as soon as possible and include your order number.

How long will it take to receive my order?

Most orders require 3–5 business days for production before shipment. Personalized, complex, or high-volume orders may require additional processing time. After production, estimated delivery times are:

• United States: 7–14 business days
• Other countries: 10–15 business days

Your total estimated arrival time includes both production and shipping. Business days do not include weekends or public holidays. Please note that these timeframes are estimates only. For more accurate processing and delivery information, please review the description of the specific product you wish to purchase.

Will I receive a design preview before production?

Most products are produced without a preview to help us process orders faster.

For selected custom-design products, we may send you a digital proof for approval before production. Please respond within 24 hours. If we do not receive a response within that time, we may proceed using the proof provided to avoid delaying your order.

Customers are responsible for providing accurate names, dates, photos, spelling, sizes, colors, addresses, and other order details. Please review all information carefully before completing your purchase. We are not responsible for errors submitted by the customer or for selections made incorrectly during checkout.

What payment methods and currency do you accept?

We accept American Express (AMEX), Visa, Mastercard, Apple Pay, and PayPal. All payments are processed in USD. Your payment provider may apply exchange rates or additional fees.

Why is my discount code not working?

A discount code may not work because:

• The code was entered incorrectly or contains an extra space.
• The code has expired.
• The minimum purchase requirement has not been met.
• Some products or collections are excluded.
• The code has already been used or is limited to one use per customer.
• The code is connected to a different email address.
• The promotion is available only to eligible subscribers or customers.
• The code cannot be combined with another promotion.

Please review the terms of the offer. If you still need help, contact us before completing your purchase.

Will I receive tracking information?

Yes. Tracking information will be sent to the email address used at checkout once your order has shipped. Please allow a few business days for the carrier to scan the package and update the tracking status. In some cases, tracking may not update immediately even though the package is already in transit.

Can I change my shipping address?

Please contact us within 4 hours of placing your order if you need to change the shipping address.

Once the order has entered production or been shipped, we may be unable to update the address. Customers are responsible for providing a complete and accurate shipping address at checkout.

Why is my order delayed?

Delays may occur because of severe weather, natural disasters, customs inspections, peak holiday demand, labor disruptions, carrier service interruptions, or other circumstances beyond our control.

We cannot guarantee delivery by a specific date or accept responsibility for delays caused by the shipping carrier or other external events. We will, however, help you review the available tracking information.

How do I report a damaged, defective, or incorrect item?

Please contact us within 7 days of delivery and provide:

• Your order number
• A clear description of the issue
• Clear photos of the entire product
• Close-up photos showing the damage or defect
• Photos of the shipping label and packaging

Please keep the product and its original packaging until the issue has been resolved. We may be unable to provide a replacement or refund if sufficient evidence is not submitted within the required timeframe.

How can I contact customer support?

Please contact us through the Contact Us page or reply to your order confirmation email. Include your order number and a clear description of your question or issue so we can assist you efficiently.

We encourage you to contact us before filing a payment dispute or posting a review. We value the opportunity to understand the issue and provide a fair solution.