Shipping policy

Last Updated: 1st August 2026

All products are made to order and produced specifically for you after your order is placed.

1. Order Processing

Orders are processed after payment is successfully received. Orders are generally processed Monday through Friday, excluding major U.S. holidays.

2. Production Time

Production time may vary depending on the product, order volume, and customization requirements.

Personalized orders requiring additional design or modification may require additional production time depending on the complexity of the request.

3. Shipping Time

Shipping times are estimates only and cannot be guaranteed.

We may use different shipping carriers depending on the destination, product, and fulfillment requirements.

Delivery may take longer during peak seasons, holidays, severe weather, carrier disruptions, or other circumstances beyond our reasonable control.

Estimated total delivery time is calculated by adding production time and shipping time.

4. Order Tracking

Once your order has shipped, tracking information will be sent to your email.

Please note that tracking information may take 5–7 business days to appear or begin showing movement after the package has been handed over to the carrier, particularly during peak seasons.

If there is no tracking information during this period, this does not necessarily mean that your package has not been shipped or is lost. Tracking events will appear once the carrier completes its initial scan and processing.

Some orders may be shipped in multiple packages and may therefore have separate tracking numbers and delivery dates.

5. Incorrect or Incomplete Address

Please carefully check your shipping address before completing your order.

If an incorrect or incomplete address is provided, please contact us as soon as possible. Once an order has entered production or been shipped, we may not be able to change the delivery address.

If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping or reshipping costs may apply.

We are not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

6. Holiday & Christmas Delivery

Christmas Order Cut-Off: December 10

For the best chance of receiving your order before Christmas, we recommend placing your order on or before December 10.

December 10 is a recommended order deadline and not a guaranteed delivery date. Orders placed after December 10 may still arrive before Christmas, but Christmas delivery cannot be guaranteed due to production and carrier delays during the holiday season.

7. Delivery Issues

If your order has exceeded the estimated delivery timeframe or you experience an unusual shipping issue, please contact us with your order number. We will review the shipment and work with our fulfillment or shipping partners where appropriate to assist you.