Privacy policy

Last Updated: 1st August 2026

1. Introduction

This Privacy Policy explains how LeNovember (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit lenovember.com, place an order, or otherwise interact with our website and services.

We offer personalized products to customers worldwide. This Privacy Policy applies to information collected through our website, orders, customer communications, and related services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

The types of personal information we collect depend on how you interact with us.

Information You Provide

We may collect:

Identifiers: Your name, email address, telephone number, billing address, and shipping address.

Commercial Information: Products purchased, order details, order history, transaction information, returns, refunds, and related records.

Customer-Submitted Content: Photos, images, names, text, designs, artwork, and other content you provide when ordering personalized products.

Customer Support Information: Messages, emails, and other information you provide when communicating with our customer service team.

Information Collected Automatically

When you visit or interact with our website, we may automatically collect certain information, including:

  • IP address;

  • Browser type and version;

  • Device type and operating system;

  • Referring URL;

  • Pages viewed and interactions with our website;

  • Approximate location derived from IP address; and

  • Other usage and technical information.

We may collect this information through cookies, pixels, tags, and similar technologies.

Payment Information

Payments are processed by third-party payment processors. We do not directly collect or store full payment card numbers.

Payment providers may collect payment and billing information necessary to process your transaction in accordance with their respective privacy policies.

3. How We Use Your Information

We may use personal information for the following purposes:

  • To process, produce, and fulfill your orders;

  • To create personalized products using the content you submit;

  • To process payments, returns, refunds, and exchanges;

  • To arrange shipping and delivery;

  • To provide customer service and respond to inquiries;

  • To communicate with you regarding your orders, purchases, and our services;

  • To maintain and improve our website, products, and services;

  • To analyze website usage and customer interactions;

  • To detect, prevent, and investigate fraud, abuse, and unauthorized activity;

  • To comply with applicable legal, tax, accounting, and regulatory requirements; and

  • To send marketing and promotional communications where permitted by applicable law and consistent with your preferences.

We will not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy without providing any notice required by applicable law.

4. How We Share Your Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our services, or fulfill your orders.

These third parties may include:

  • E-commerce and technology providers;

  • Payment processors;

  • Design and production partners;

  • Fulfillment providers;

  • Shipping and delivery providers;

  • Customer support and communications providers;

  • Cloud storage and other business service providers;

  • Analytics providers; and

  • Advertising and marketing partners.

For personalized products, customer-submitted content may be provided to production, fulfillment, or other service providers when necessary to create and deliver the product you ordered.

We may also disclose personal information:

  • When required by applicable law, regulation, legal process, or governmental request;

  • To establish, exercise, or defend legal claims;

  • To detect or prevent fraud, security incidents, or unlawful activity; or

  • To protect our rights, property, customers, employees, or others.

We do not sell personal information for monetary consideration.

However, certain disclosures of personal information to advertising or marketing partners may constitute “sharing” or a “sale” under applicable privacy laws, even where we do not receive money directly in exchange for the information.

5. Cookies, Tracking Technologies, and Targeted Advertising

We use cookies, pixels, tags, and similar technologies to operate and improve our website and services.

These technologies may be used to:

  • Maintain website functionality;

  • Remember preferences;

  • Understand how visitors use our website;

  • Measure website performance;

  • Conduct analytics;

  • Measure advertising effectiveness; and

  • Deliver or personalize advertising where applicable.

We may use third-party analytics and advertising services that collect information about your activity on our website. These providers may combine information collected through our website with information obtained from other sources, subject to their respective privacy policies.

You may manage or disable cookies through your browser settings or available cookie preference tools. Certain website features may not function properly if cookies are disabled.

Targeted Advertising and Privacy Choices

Where applicable, you may have the right to opt out of certain targeted advertising or the sharing of personal information for cross-context behavioral advertising.

Where required by applicable law, we provide mechanisms for you to exercise available privacy choices. You may also contact us directly using the information in Section 12 to submit a request regarding the sale or sharing of your personal information.

6. Marketing Communications

Where permitted by applicable law, we may send promotional communications regarding our products, services, offers, and promotions.

You may unsubscribe from promotional emails at any time by:

  • Clicking the unsubscribe link included in the email; or

  • Contacting us using the information provided in Section 12.

If you unsubscribe from marketing communications, we may continue to send non-promotional communications necessary to process or manage your orders, transactions, or customer service requests.

7. Your Privacy Rights

Depending on your country, state, or other applicable jurisdiction, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Know / Access: Request information about the personal information we collect, use, or disclose and request access to that information.

  • Right to Delete: Request deletion of your personal information, subject to applicable legal exceptions.

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Data Portability: Request a copy of certain personal information in a portable format.

  • Right to Opt Out: Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.

  • Right to Withdraw Consent: Withdraw consent where we rely on consent as the legal basis for processing.

We may need to verify your identity before processing certain requests. We will respond to valid requests within the timeframe required by applicable law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

California Residents

California residents may have additional rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), including rights to know, delete, correct, and opt out of the sale or sharing of personal information.

Where applicable, California residents may also have the right to limit certain uses or disclosures of sensitive personal information.

To exercise applicable privacy rights, please contact us using the information provided in Section 12.

8. Data Security and Retention

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide and improve our services;

  • Fulfill and maintain records of transactions;

  • Provide customer support;

  • Resolve disputes;

  • Prevent fraud and security incidents;

  • Enforce our agreements; and

  • Comply with applicable legal, tax, accounting, and regulatory obligations.

Customer-submitted photos and other personalized content may be retained for a reasonable period after fulfillment to facilitate reprints, quality issues, customer service, disputes, or other legitimate business purposes.

When personal information is no longer reasonably required, we take reasonable steps to delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

9. Children's Privacy

Our website and services are not directed to children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information without appropriate authorization, please contact us using the information provided in Section 12.

If you submit a photograph containing a child for a personalized product, you are responsible for ensuring that you have the appropriate rights or authorization to submit the photograph.

10. Third-Party Websites and Changes to This Policy

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review the privacy policies and terms of those third parties before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice of material changes.

11. International Data Transfers

Because we operate internationally and may use service providers located in different countries, your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.

These countries may have privacy and data protection laws that differ from those in your country.

Where required by applicable law, we will take appropriate measures to protect personal information when it is transferred internationally.

 

 

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise applicable privacy rights, please contact us:

LENOVEMBER
Email: hello@lenovember.com
Address: 25722 Kingsland Blvd, Ste 103F

Katy, TX 77494

United States